LCS February 2019 (release 1 ) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (February 2019, release 1). Maintenance mode for environments deployed...
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LCS February 2019 (release 2 ) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (February 2019, release 2). Implementation user role in project users...
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Partner support plans in Lifecycle Services
With our latest releases, partners with an Advanced Support for Partner (ASfP) support plan are now required to link the unique ASfP Contract ID/Access ID combination in LCS. For online incidents the...
View ArticleRecent failures in servicing, database movement and upgrade
Latest Update - This issue has been resolved. We updated the impacted production environments with the critical update in the first week of March. We have not seen any issues since then. Updated as...
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Dynamics Lifecycle Services Legacy BPM user interface to be removed
The legacy user interface in the Business Process Modeler (BPM) is planned to be removed by the end of April 2019. The new BPM user interface is the default BPM page, with feature parity to the legacy...
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Known issue: LCS Support flow questions not displaying
[Update as of April 3, 2019, this issue has been resolved in the recent LCS release on April 1, 2019] Recent system updates to the LCS Support flow framework have prevented some questions from...
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LCS March 2019 (release 1) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (March 2019, release 1). Maintenance mode for sandbox and production...
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Configuring LCS for Continuous Service Updates
We are happy to announce the availability of features that will enable you manage continuous service updates from Microsoft. Following are the different features we are releasing today. Visit the One...
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LCS March 2019 (release 2) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (March 2019, release 2). Configure your project for continuous service...
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Watch the Microsoft Business Applications October Virtual Launch Event
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at...
View ArticleDefining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these...
View ArticleCelebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you...
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New scenarios added to Dynamics 365 Higher Education Accelerator
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more.Technology is transforming how institutions engage with students and their...
View Article4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data. That's a given. You need tools and applications your employees will actually use that empower them to...
View ArticleCustomer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institute's latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies....
View ArticleDelivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today's changing customer...
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Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding...
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New digital messaging offer enhances omnichannel features in Customer Service
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for...
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Announcing RPA, enhanced security, no-code virtual agents, and more for...
It's a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help...
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Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagementThere is a fundamental change occurring across industries and organizations:...
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