Strategic investments in core HR drive operational excellence
Our vision for Dynamics 365 Talent is to balance operational excellence, organizational agility, and the employee experience to create a workplace where people and the business thrive.To help our...
View ArticleClik here to view.
AI models for topic discovery in Customer Service Insights
As mentioned in our previous blog post Advanced AI topic clustering in Customer Service Insights, we’re publishing a series of “AI inside-out” blog posts to cover the key areas on how AI works in...
View ArticleISVs: Recertify your Dynamics 365 Applications apps by October 15
ISVs have until October 15th to recertifyDynamics 365applicationsin the AppSource marketplace.One of our most important goals for the Business Applications ISV ecosystem is ensuring that every...
View ArticleClik here to view.
What’s new in Dynamics 365 Resource Scheduling Optimization (version...
Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.xWe are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release...
View ArticleClik here to view.
Extending Dynamics 365 Customer Insights with Azure ML-based custom models
AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be...
View ArticleClik here to view.
The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting...
The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. It also...
View ArticleClik here to view.
Examples of extending Dynamics 365 Customer Insights with Azure ML
Dynamics 365 Customer Insights offers a platform to integrate customer data from various sourcesinto one unified view.This unified data presents a perfect starting point for building custom machine...
View ArticleClik here to view.
Announcing Dynamics 365 Commerce preview
Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of...
View ArticleClik here to view.
Protect your e-commerce business with Dynamics 365 Fraud Protection
Big data AI is no longer a fantasy, but a reality. The AI marketspace is delivering real solutions for real world problems. Currently, e-commerce retailers are faced with fraud losses daily; reduced...
View ArticleClik here to view.
Watch the Microsoft Business Applications October Virtual Launch Event
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at...
View ArticleDefining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these...
View ArticleCelebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you...
View ArticleClik here to view.
New scenarios added to Dynamics 365 Higher Education Accelerator
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more.Technology is transforming how institutions engage with students and their...
View Article4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data. Thats a given. You need tools and applications your employees will actually use that empower them to...
View ArticleCustomer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institutes latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies....
View ArticleDelivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today's changing customer...
View ArticleClik here to view.
Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding...
View ArticleClik here to view.
New digital messaging offer enhances omnichannel features in Customer Service
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for...
View ArticleClik here to view.
Announcing RPA, enhanced security, no-code virtual agents, and more for...
It's a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help...
View ArticleClik here to view.
Dynamics 365 for Finance and Operations version 10.0 (April 2019) is now...
We’re excited to announce the release of Microsoft Dynamics 365 for Finance and Operations version 10.0 (April 2019) for preview through Lifecycle Services (LCS). This release is packed with some great...
View Article