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How data, analytics, and insights can improve customer service
What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase...
View ArticleMicrosoft-managed Sandbox Tier-1 (Develop and Test – Single-box) environment...
On a weekly basis, Microsoft may apply needed critical or security updates to the Microsoft operating system or infrastructure on Microsoft-managed Dynamics 365 Finance and Operations Sandbox Tier-1...
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September update of Dynamics 365 Remote Assist improves Snapshot feature and...
Applies to: Dynamics 365 Remote Assist (version 2.05)The Dynamics 365 Remote Assist team is pleased to announce the September 2019 update, which includes an improved Snapshot feature and improved...
View ArticleCryptography Management in Dynamics 365 Business Central
INTRODUCTIONAs we turn code into components in the System Application layer, were putting considerable effort into standardizing how we handle sensitive data. Together with changes in Secret...
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Business Central 2019 Release Wave 2 Preview
We are pleased to announce the availability of the Dynamics 365 Business Central 2019 release wave 2 preview. The 2019 release wave 2 update for Dynamics 365 Business Central is coming in October. To...
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Dynamics 365 Customer Insights – September 2019 release notes
The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month!NEW FEATURESTriggers now available in Microsoft FlowBetter performance for our connector in...
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September 2019 update for Dynamics 365 for Marketing is available now
The September 2019 update of Dynamics 365 for Marketing is available now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. For instances running...
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9 tips to maximize your screen real estate on the schedule board
The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. Depending on your monitor, opening the schedule board may initially...
View ArticleRecap of Retail webinar for August
The monthly Retail webinar for August was held on the 1st of August and was loaded with exciting content. We covered lots of features, some of which are releasing soon while others are in the early...
View ArticleReduce timeouts for cascading transactions
Have you ever tried to assign an account to a new owner only to have the system lock up and timeout because you have too many child records in the cascading transaction set? A new feature is available...
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Lifecycle Services – September 2019 (Release 1) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (September 2019, release 1).Show active issues during incident...
View ArticleRelease Notes for Project Service Automation Update Release 11
Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important improvements to quality, performance, and usability.This...
View ArticleShowcasing new business opportunities with the Microsoft Automotive Accelerator
Starting next week at IAA New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts...
View ArticleNew Tools for Data Classification in Dynamics 365 Business Central
INTRODUCTIONWhen the General Data Protection Regulation was introduced in the European Union in 2016, it became important that businesses can classify and protect data, whether they are based in the...
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Scheduling versus dispatching – Universal Resource Scheduling
Depending on your organization, you might create bookings and want them to immediately appear on your field technicians mobile devices. But what if you want to plan the whole day and have new bookings...
View ArticleAnnouncing the timeline to move to Unified Interface
Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. Many...
View ArticleEnhancements and Bug Fixes for Field Service Version 8.8.3.533
Applies to: Field Service version 8.8.3.533 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to...
View ArticleHow leading companies use CRM to power personalization
Organizations must tailor consumer experiences to the individual needs and desires of current and prospective customers. Personalizing the customer journey, however, can be time intensive and...
View ArticleEnhancements and Bug Fixes for Field Service Version 7.5.13.73
Applies to: Field Service version 7.5.13.73 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to...
View ArticleNew Business Central apps in August 2019
In August 2019, our partners published 27 new apps for Dynamics 365 Business Central on AppSource. These were new last month:Channel Sales Manager for Magento by Suite Engine, LLCAutomate and sync...
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