Microsoft Dynamics 365 for Finance and Operations integrates with Microsoft Skype to enable real-time presence and communications for your users. On October 10, 2018, Skype will be updating the way it authenticates its users, including your Finance and Operations users.
With this update, users will no longer be to login to your Finance and Operations service, unless you take the following steps to restrict the Skype integration.
If the platform version of your Finance and Operations environment is Platform update 15 with KB4458323
If you have not activated Skype integration in these environments, then no action is required. Skype is restricted in these environments by default.
If you have activated Skype integration in these environments, to avoid system connection issues related to the Skype update, you must manually turn off Skype in Finance and Operations. (See the steps below for more details.)
If the platform version of your Finance and Operations environment is Platform update 12 with KB4091763
If the platform version of your Finance and Operations environment is Platform update 15 with KB4091764
To avoid system connection issues related to the Skype update, you must manually restrict Skype in Finance and Operations. (See the steps below for more details.)
Other combinations not listed do not provide the ability to turn off Skype integration within the product. To avoid issues with signing in to Finance and Operations you must update to a version of the platform that supports restricting Skype integration.
To determine your platform version and the updates that you’ve applied
Sign in to lcs.dynamics.com, select your project and click Full details on your environment on the Environments tab. Note your platform release. For hotfix information, click History > Environment Changes to see installed updates.
To manually turn off Skype
Sign in to Finance and Operations, select System administration > Setup > Client performance options > Client internet connectivity > Skype presence enabled. Set the toggle to No to turn off Skype integration for all clients in your environment.
To update to a platform version that supports turning off Skype Integration (or has Skype turned off by default)
Sign in to lcs.dynamics.com, select your project, and click Full details on your environment on the Environments tab.
Click the Platform binary updates tile and click Save Package. Select the KB associated with your platform version.
Click Save Package and then select a name for the package in the asset library. Save the package and then select Done.
The package is now ready in the project’s asset library and a servicing operation can be completed with the saved package. For more information, see the Apply updates to on-premises deployments topic.
Frequently Asked Questions
Will the Skype update make my Finance and Operations system have connection issues?
Dynamics 365 for Finance and Operations integrates with Skype to enable real-time presence and communications for your users. In the coming weeks, Skype will be refactoring the way it authenticates its users, including your Finance and Operations users. During this update, you may not be able sign in to your Finance and Operations service, unless you follow the steps described above.
How do I determine if my configuration is "safe" from connection issues?
The Environment page in Lifecycle Services (LCS) provides information about your platform and hotfix versions. Sign in to lcs.dynamics.com, select your project, and then click Full details on your environment on the Environments tab. Note your platform release. For hotfix information, click History > Environment Changes to see installed updates.
When does the Microsoft Skype update occur?
Microsoft will be updating Skype during the first and seconds weekends in October.
If I need to perform an update, what are my next steps? Can you expedite my request?
Sign in to lcs.dynamics.com, select your project, and click Full details on your environment on the Environments tab.
Click the Platform binary updates tile and click Save Package. Select the KB associated with your platform version.
Click Save Package and then select a name for the package in the asset library. Save the package and then select Done.
The package is now ready in the project’s asset library and a servicing operation can be completed with the saved package. For more information, see the Apply updates to on-premises deployments topic.
If issues arise that require Microsoft support, please create a support case by signing in to lcs.dynamics.com and selecting your project. The Project menu will have Support options that can take you through the support case process.
What if I don't want a platform update? Can't I just un-install Skype?
The Microsoft Skype integration is not included with your local copy of Skype. It is with the Microsoft Skype authentication using Active Directory.
Do I have to update all of my client machines?
The platform update is for your Dynamics 365 for Finance and Operations host service. Client machines do not need to be updated.
Under “Client Performance Options" I don't see any options for Skype.
This means that the platform version that you are using needs to be updated. (See the steps above for more details.)
When is it "safe" to turn on Skype presence enabled? Can you do that for me?
As an on-premises customer, you are in full control of your configuration options, which means that Microsoft does not have the ability to modify your settings.
If you have additional questions, please contact Microsoft Support. Support can be found on the Project page in LCS.dynamics.com under Support on the Project menu.