Final Status: Internal monitoring found a disconnect between customer databases and web application servers. Automatic self-healing processes reestablished the connection between the databases and servers to restore access to AX.
User Impact: Affected users experienced a white screen when attempting to access the service.
Customer Impact: A subset of AX customers worldwide
Incident Start Time: Tuesday, September 27, 2016, 12:16 AM UTC
Incident End Time: Tuesday, September 27, 2016, 1:45 AM UTC
Next Steps: A Post Incident Report will be published within five business days.