Final Status: Engineers have identified the problem to be a certificate error, and have restored certificate authentications to the affected servers.
User Experience: Affected users may have been unable to create new support tickets to escalate issues to Microsoft.
Customer Impact: All Microsoft Dynamics Lifecycle customers worldwide.
Incident Start Time: Friday, September 2, 2016, 10:32 PM UTC
Incident End Time: Monday, September 5, 2016, 8:30 PM UTC
Next Steps: A Post Incident Report will be available within 5 business days.